Temple Pharmacy always endeavours to make sure that you receive the highest standard of care during your time as a patient. We welcome comments about the services we offer and regret any patient having cause to make a complaint. We accept and are sorry that on occasion the service we give may not be to an individual's satisfaction. Consequently if you are unhappy with the standard of care you have received or with the way we have organised your care, we would like to hear about it and recognise that it may be important for you to make a complaint. Temple Pharmacy takes all comments, suggestions and complaints seriously; listening to what you have to say can help us improve the quality of what we do to better meet your needs and the needs of the community.
If you would like to make a comment or let us know about any aspect of the services you have received at Temple Pharmacy then please complete and submit a feedback form that you will find in the shop. There is a drop box available for you to return your completed forms. Alternatively you can speak to the practitioner directly.
If you would like to make a complaint this can be done informally by simply speaking to those concerned or somebody you feel comfortable talking to. In the majority of cases complaints can be satisfactorily dealt with in this way. However, if you feel that this does not resolve the matter to your satisfaction, you can then make a formal complaint.
If you are thinking of making a formal complaint, please read the Temple Pharmacy Patient Complaints Policy in full, so that you understand the process. You will also need to complete a formal complaints form. Both the Policy and complaints forms are available in the following ways:
|By writing directly to:||110 Pitshanger Lane
London W5 1QP